VELO STAR RETURN POLICY

All return requests must be processed on our website via your customer account. Please do not ship any items back to us without receiving prior approval. Any items returned without prior approval will not be guaranteed a credit or refund. Only shipments shipped in our error qualify for a refund of shipping charges. Refused shipments or consumer change of mind do not qualify for shipping charge refunds. Any merchandise that is missing pieces or damaged must be communicated with your sales rep within 48 hours of receipt. If not communicated within 48 hours of receipt we are not responsible for damage or loss.

1. Only items approved for return may be returned. If approved, items must be returned in their original packaging within 30 days of purchase date.

2. Items must be undamaged and in new condition. Bikes/frames, components, etc. are not eligible for return if they have been built, ridden, mounted, assembled or used in any manner, unless special approval has been granted.

3. Discontinued/Closeout/Sale items are not eligible for return or exchange. See the full list of ineligible items below. 

4. All items will incur a 15% restock fee unless the item was a shipping error on our behalf or a manufacturer defect that we handle in-house.

5. Once the item is returned we will inspect it and if it passes inspection we will automatically refund you. Please allow fourteen business days for the inspection/refund to be processed once the item/s arrive to us.

6. Third party sellers are not eligible for returns unless warranty related.

To start a return, you can contact us at info@velostar.us. Please note that returns will need to be sent to the following address: 1745 W. Sheridan Ave, Oklahoma City, OK 73106 

You can always contact us for any return question at info@velostar.us.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We do not accept returns for hazardous materials, flammable liquids, or gases. All discontinued/closeout/sale items and gift cards are ineligible for return. Please get in touch if you have questions or concerns about your specific item. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Thank you.